FAQ

Our most commonly asked questions!

 

How do I get in touch?

For same-day orders or urgent matters, please call us at 415-295-7401 during our operating hours. For general inquiries or notes about your upcoming order, we prefer email. We'll do our best to reply on the same day or our next business day.

Please note that our website and email domain use ".co" instead of ".com." Please double check this when emailing us or use our contact form on the CONTACT USpage. 

 

 

Where is The Little Flower Shop located?

Our retail shop is located at 14 Ross Ave, San Anselmo CA 94960.

 

When is The Little Flower Shop open?

The shop is open daily, 10am - 5pm. Pop in and see us!

 

What is sold at the shop?

We offer a wide selection of large and small houseplants, potted orchids, locally crafted gifts, ceramics, and ready-to-go floral arrangements. 

Ready made flower arrangements at the shop are commonly our smaller bouquets and bud vases, not sold online. Often our Small, Medium and Large Arrangements are ready-to-go for pop in sales, but please call ahead or place an online, pickup order if you are in a rush or have a specific color palette request. 

 

How do I order?

Feel free to place an order online, anytime! Online orders are our favorite, as they free us up to keep moving and designing. The online order flow is pretty easy and also includes an area for you to add color palette notes! Easy peasy! Of course, feel free to go analog and give us a call during shop hours if preferred! 

We do not do any type of order correspondence via Instagram - please email us instead!

If you need support placing an order or have questions, please feel free to email (info@thelittleflowershop.co - not com!) or give us a call. 

If you need multiple arrangements for a small event, feel free to order those online, just like a regular order, or reach out to our event team at events@thelittleflowershop.co for more support. 

If you need support placing an order or have questions, please feel free to email (info@thelittleflowershop.co - not com!) or give us a call. 

If you need multiple arrangements for a small event, feel free to order those online, just like a regular order, or reach out to our event team at events@thelittleflowershop.co for more support. 

 

Is there an order minimum?

Yes. We have a $100 order minimum* for all deliveries. 

For orders that do not reach this minimum, we offer complimentary pickup during our normal shop hours, Monday - Sunday, 10am-5pm. 

*The order minimum is for the cost of the arrangement, bouquet or products before delivery and tax. 

 

Where do you deliver?

We deliver throughout Marin County, CA! San Anselmo, Ross, Fairfax, San Rafael, Mill Valley, Larkspur, Corte Madera, Greenbrae, Kentfield, Belvedere, Tiburon, Sausalito, Novato, Woodacre, San Geronimo are our main service areas. 

We are also happy to accommodate deliveries to extended areas such as West Marin, including Stinson Beach, Lagunitas, Muir Beach, Olema, Inverness, Bolinas, and the Point Reyes Station. Additionally, we offer delivery services to San Francisco and the East Bay (Berkeley/Oakland) for an additional delivery fee. Please contact our shop directly to inquire about delivery availability and fees for these extended areas.

If your location falls outside our standard delivery zones, we invite you to visit our shop for free pickup, allowing you to personally deliver your floral arrangements.

For a comprehensive understanding of the ZIP codes we service, please refer to the following list: 94901, 94903, 94904, 94914, 94920, 94924, 94925, 94929, 94930, 94933, 94937, 94938, 94939, 94941, 94942, 94945, 94946, 94947, 94948, 94949, 94950, 94952, 94956, 94957, 94960, 94963, 94964, 94965, 94970, 94971, 94973

For more information or to place an order, please visit our website at thelittleflowershop.co or contact us directly at 415-295-7401. We look forward to serving you and delivering beautiful floral arrangements throughout Marin County and beyond.

When do you deliver?

We deliver Monday through Saturday, with delivery times between 12 PM and 5 PM.

 

What Happens if the Recipient is Not Home?

If no one is home when we arrive to deliver the flowers, we will leave them on the porch. We will also make a courtesy call or send a text to the recipient to notify them that the flowers have been placed on the porch. Additionally, we will inform the sender that the flowers have been delivered.

Please ensure you provide the recipient’s phone number when placing your order so we can reach them if needed. If no phone number is provided, the flowers will simply be left on the porch.

 

Can I Request a Specific Delivery Time or a Photo of the Arrangement?

Unfortunately, we cannot accommodate specific delivery time requests or provide photos of the arrangements.

While we always do our best to fulfill all order requests, our team is small, and we stay very busy. Most deliveries are made in the afternoon and completed by 6 PM.


How Are Your Arrangements Different?

We specialize in creating unique, organically inspired arrangements using locally sourced, seasonal florals. This allows us to offer one-of-a-kind designs that reflect the beauty of the seasons while supporting local growers.

 

Do you do custom floral arrangement orders? 

We are happy to do customer orders if you are looking for an arrangement larger than our standard sizing and the arrangements listed on the website!

Please email us with more details about the arrangement so we can provide a custom quote. The information we will need is:

  • approximate, overall dimensions of the finished arrangement (ex., 3ft wide by 5ft tall)
  • your desired color palette (words or inspiration images are great here!)
  • inspiration images that inform the design style
  • notes about the how the design still be placed or displayed
  • images of the space/location if you think they will help

 

 

What about weddings, parties, corporate events, baby showers and more?

Absolutely! We are happy to help you with your wedding, event or party. Please email our events team for more information! events@thelittleflowershop.co

 

Do you offer funeral sprays or funeral wreaths?

Yes! Please contact a shop or email our events team for more information! events@thelittleflowershop.co

 

Do you deliver to homes, hospitals or other facilities? 

We are proud to offer delivery services to a wide range of facilities in Marin County, ensuring that floral arrangements reach your loved ones in hospitals, convalescent care homes, funeral homes, and cemeteries.

Convalescent Care Homes:

  • Villa Marin

  • Kindred Transitional Care – Smith Ranch

  • Sunrise of San Rafael

  • Smith Ranch Homes

  • Nazareth House

  • Rafael Convalescent Hospital

  • Aegis of Corte Madera

  • Aldersly Retirement Community

  • Drake Terrace

  • AlmaVia of San Rafael

  • CareMeridian

  • The Redwoods Retirement Community

  • Windchime of Marin

  • Atria Tamalpais Creek

Hospitals:

  • MarinHealth Medical Center (formerly Marin General Hospital)

  • Ross Hospital

  • Kaiser Permanente San Rafael Medical Center

  • Novato Community Hospital

  • Sutter Health

  • Northgate Post Acute Care

  • San Rafael Medical Center

Funeral Homes and Cemeteries:

  • Keaton's Mortuary

  • Keaton's Redwood Chapel of Marin

  • Fernwood Cemetery

  • Neptune Society of Northern California 

  • Valley Memorial Park

  • Monte's Chapel of the Hills

  • Fernwood Cemetery

  • Neptune Society of Northern California 

Please note that while we strive to accommodate all delivery requests, it's essential to confirm the current delivery policies and any specific requirements of each facility before placing your order. Providing the recipient's phone number helps us communicate effectively regarding delivery details.

If you have any questions or need further assistance, feel free to contact us. We're here to help you express your sentiments through our floral arrangements.

 

Do you offer prom or baby shower items like corsages, boutonniere, leis and flower crowns?

Yes! During prom season we will offer these products on our website for online ordering, but we do create these year round. Please email our event team events@thelittleflowershop.co or call the shop to place your order. 

 

How do you post last minute closures?

We keep Google Maps, our website and our Instagram accounts actively updated. If there are ever last minute, weather related or holiday closures, they will be posted there. 



What do you recommend for ordering near a holiday? Any ordering tips for Mother’s Day, Valentine’s Day or winter holidays?

Mother’s Day and Valentine’s Day (and the few days before and after them) are our biggest holidays of the year. We source, organize and plan for these specifically and carefully - and we always sell out on orders requiring delivery. 

If you know you will need a delivery or two made during one of these holiday times, please (please, please, please) order ahead! The ideal time to order is 2-4 weeks before the holiday. We typically fill will delivery requests on the day-of first. If you can not place a delivery order via the website on the day the day you are wanting, it is because we have already sold out!

 

Love our work? The best way to show your appreciation and help our little flower shop grow is by telling others!

Google Maps, Google Reviews, Yelp and word of mouth go a long way to support our business, our team and our ability to provide outstanding local flowers in your area. Plus, we REALLY appreciate it. 


We wouldn’t be here without our amazing customers (you!) Thank you!!