FAQ
Our most commonly asked questions!
How do I get in touch?
For same day orders or anything urgent, please call the shop: 415.295.7401
For everything else, please shoot us and email! We prefer email as it allows us to stay focused on floral designing! We will do our best to reply back to you on the same day (or our next business day).
For general inquires or notes about your upcoming order, please email the shop team: info@thelittleflowershop.co
For anything related to custom orders, events, weddings or outreach, please email: events@thelittleflowershop.co
*we are super cool and our website and email are a .co not .com (confusing, we know!) Please double check this when emailing us or use our contact form on the CONTACT US page.
Where is The Little Flower Shop located?
Our retail shop is located at 14 Ross Ave, San Anselmo CA.
When is The Little Flower Shop open?
The shop is open Wednesday - Sunday, 10am - 5pm. Pop in and see us!
What is sold at the shop?
We offer a wide selection of large and small houseplants, potted orchids, locally crafted gifts, ceramics, and ready-to-go floral arrangements.
Ready made flower arrangements at the shop are commonly our smaller bouquets and budvases, not sold online. Often our Small, Medium and Large Arrangements are ready-to-go for pop in sales, but please call ahead or place an online, pickup order if you are in a rush or have a specific color palette request.
How do I order?
Feel free to place an order online, anytime! Online orders are our favorite, as they free us up to keep moving and designing. The online order flow is pretty easy and also includes an area for you to add color palette notes! Easy peasy! Of course, feel free to go analog and give us a call during shop hours if preferred!
We do not do any type of order correspondence via Instagram - please email us instead!
If you need support placing an order or have questions, please feel free to email (info@thelittleflowershop.co - not com!) or give us a call.
If you need multiple arrangements for a small event, feel free to order those online, just like a regular order, or reach out to our event team at events@thelittleflowershop.co for more support.
If you need support placing an order or have questions, please feel free to email (info@thelittleflowershop.co - not com!) or give us a call.
If you need multiple arrangements for a small event, feel free to order those online, just like a regular order, or reach out to our event team at events@thelittleflowershop.co for more support.
Is there an order minimum?
Yes. We have a $100 order minimum* for all deliveries.
For orders that do not reach this minimum, we offer complimentary pickup during our normal shop hours, Wednesday - Sunday, 10am-5pm.
*The order minimum is for the cost of the arrangement, bouquet or products before delivery and tax.
Where do you deliver?
We deliver throughout Marin County, CA! San Anselmo, Ross, Fairfax, San Rafael, Woodacre, San Geronimo, Mill Valley, Larkspur, Corte Madera, Greenbrae, Kentfield, Belvedere, Tiburon, Sausalito, Novato are our main service areas.
We are willing to deliver to West Marin such as Stinson beach, Lagunitas, Muir Beach, Olema, Inverness, Bolinas, Pt. Reyes Area as well as San Francisco or the East Bay (Berkeley / Oakland) for a higher delivery fee.
Please contact the shop if you are interested in delivery to one of these extended areas.
If we are outside of your delivery zone, don’t forget we offer free pickup if you would like to deliver your order personally!
When do you deliver?
Deliveries are done Tuesday - Saturday between 12pm to 5pm.
Can I request a specific delivery time or a photo of the arrangement?
No, sorry!
We do our best to accommodate all order requests but our team is very small and we are VERY busy. Typically, all orders go out in the afternoon hours and are completed by 6pm.
We can not accommodate image/photo requests. We totally understand why you want them, but if you give a mouse a cookie….
How are your arrangements different?
The Little Flower Shop specializes in using seasonally sourced, local florals to create unique and organically inspired arrangements.
Do you do custom floral arrangement orders?
We are happy to do customer orders if you are looking for an arrangement larger than our standard sizing and the arrangements listed on the website!
Please email us with more details about the arrangement so we can provide a custom quote. The information we will need is:
- approximate, overall dimensions of the finished arrangement (ex., 3ft wide by 5ft tall)
- your desired color palette (words or inspiration images are great here!)
- inspiration images that inform the design style
- notes about the how the design still be placed or displayed
- images of the space/location if you think they will help
What about weddings, parties, corporate events, baby showers and more?
Absolutely! We are happy to help you with your wedding, event or party. Please email our events team for more information! events@thelittleflowershop.co
Do you offer funeral sprays or funeral wreaths?
No, sorry!
Instead, our standard Medium Seasonal and Large Seasonal Arrangements are very popular condolence arrangements for funerals, memorials and times of rememberance.
Do you offer prom or baby shower items like corsages, boutineers, leis and flower crowns?
Yes! During prom season we will offer these products on our website for online ordering, but we do create these year round. Please email our event team events@thelittleflowershop.co or call the shop to place your order.
How do you post last minute closures?
We keep Google Maps, our website and our Instagram accounts actively updated. If there are ever last minute, weather related or holiday closures, they will be posted there.
What do you recommend for ordering near a holiday? Any ordering tips for Mother’s Day, Valentine’s Day or winter holidays?
Mother’s Day and Valentine’s Day (and the few days before and after them) are our biggest holidays of the year. We source, organize and plan for these specifically and carefully - and we always sell out on orders requiring delivery.
If you know you will need a delivery or two made during one of these holiday times, please (please, please, please) order ahead! The ideal time to order is 2-4 weeks before the holiday. We typically fill will delivery requests on the day-of first. If you can not place a delivery order via the website on the day the day you are wanting, it is because we have already sold out!
Love our work? The best way to show your appreciation and help our little flower shop grow is by telling others!
Google Maps, Google Reviews, Yelp and word of mouth go a long way to support our business, our team and our ability to provide outstanding local flowers in your area. Plus, we REALLY appreciate it.
We wouldn’t be here without our amazing customers (you!) Thank you!!